Customer stories

Real problems, real results.

An international non-profit research organisation

Finance, HR and projects finally in sync

Challenge
Staff data, projects, funders, timesheets and leave had to reach three separate systems. An ageing tool sent incomplete records, and teams spent days fixing errors.
Solution
Connected Business OperationsEvery record checked before it moves, anything incomplete held back with a clear reason, running automatically on a schedule, alongside the old tool until the numbers matched.
Results
  • Manual re-keying and error fixing replaced by automatic, checked data flows
  • Every record synced on schedule, with a clear reason for anything held back
  • No duplicate records during the changeover
An office worker at his desk, checking records on a computer screen

A government disaster management authority

Seeing the incident, not just hearing about it

Challenge
Control rooms relied on patchy phone calls from the field during emergencies.
Solution
Emergency Response CoordinationLive video and voice from incident sites, multi-agency communication and alerts.
Results
  • Control rooms seeing incidents live instead of relying on phone calls
  • Field teams and agencies working from one shared picture
  • A record of every action for later review
An emergency operations centre with staff at workstations and data on large screens

A rural livelihoods programme

Opening markets for rural sellers

Challenge
Rural producers had no practical route to buyers outside their area.
Solution
Rural CommerceA local-language marketplace that works on basic phones and weak networks.
Results
  • Rural sellers reaching buyers beyond their local markets
  • Orders placed from basic phones on weak networks
  • Livelihood impact tracked for programme sponsors
A shopper paying with a mobile phone at a market stall selling fresh strawberries

A women's skilling and livelihoods programme

Training delivered through a phone call

Challenge
Reaching rural women with training when many have limited literacy, no smartphone, and speak regional languages.
Solution
Voice & AI EngagementA local-language voice assistant delivering lessons, quizzes and answers over an ordinary phone call, designed for consent and safety.
Results
  • Training reaching women without smartphones or reading skills
  • Lessons and quizzes completed over ordinary phone calls
  • Learning progress visible to the programme team

A clean-energy company

Turning solar interest into installations

Challenge
Potential customers couldn't judge whether rooftop solar was worthwhile, and site visits were often wasted.
Solution
Solar AdoptionAn instant assessment of rooftop potential, cost, savings and payback.
Results
  • Instant rooftop assessments for homeowners and businesses
  • Better-qualified leads passed to installers
  • Fewer wasted site visits
A technician in a safety harness installing solar panels on a house roof

A telecom network equipment vendor

Launching networks with confidence

Challenge
No reliable way to test 4G/5G call performance under realistic load before going live.
Solution
Telecom Systems TestingSimulating large numbers of calls and data sessions, with reports on quality and faults.
Results
  • Calls and data sessions tested at realistic scale before launch
  • Faults found and fixed before customers were affected
  • Shorter, repeatable test cycles
Aerial view of a mobile network tower among green farm fields

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